VicRoads has apologized for a technical error that saw thousands of Victorians addressed with the wrong name in invitations to try out a new digital driver’s licence.
In the post apologize for the mistake on TwitterVicRoads said no other customer data had been released.
About 57,000 customers received an email with the wrong last name.
The error was limited to the incorrect name shown on the direct email and no other personal information was disclosed.
We apologize to all those affected.
— VicRoads (@VicRoads) June 28, 2023
“We apologize to customers in Ballarat who were affected by the error in the email inviting them to register for the digital driving license pilot,” VicRoads registration and licensing services chief executive Dean Tillotson said in a statement to 7News.
“The error was limited to the incorrect name shown on the direct email and no other personal information was disclosed.”
The Victorian government launched the program last month as part of a phased approach, with residents in Ballarat given first access to trial the technology before it is rolled out across the state.
Similar apps are already available for residents of New South Wales, Queensland and South Australia.
VicRoads claims the app will be able to provide drivers with updated license details which could include their updated change of address as well as any changes to license status in the event of a suspension.
The digital license is expected to help businesses and authorities to easily verify personal information through the QR Code system.